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The Finer Details
Shipping and Returns
We do our best to make sure shipments arrive quickly and in good condition. For that reason, if the weather is too hot or too cold, we may delay shipment until conditions are more favorable. We will keep you notified if this happens.
Proof of age - we can deliver only to people aged 21 and over, so our drivers will require valid ID.
If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund.
Any Hopsy, Inc. promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.
If you’ve gotten a coupon from us, here's how they work:
Hopsy gift cards are redeemable for merchandise (excluding gift cards) in the Hopsy store in Albany, CA, and www.hopsy.beer. Not redeemable for cash except where required by law. May not be used to pay on credit accounts. Lost, stolen or damaged gift cards may be cancelled and replaced with a new gift card in the amount of the then remaining balance upon proof as required by Hopsy. Card has no value until activated. No fees or expiration date. For Balance Inquiry or Customer Service, call (510) 922-0353 during business hours or send us an email at firstname.lastname@example.org and we’ll help you out. There is a 1 code limit for gift card redemptions for online orders. If you wish to use 2 or more codes or gift cards at once, please redeem at the Hopsy store. Gift Cards do not have an expiration date.
User Generated Content
If you post a comment on any of the public sections of the site, or provide a product review or rating, your comments will be in the public domain and therefore will be visible to anyone who visits the site. Therefore, please don't say anything embarrassing, nasty or private.
Users may access their Account to update or delete their personal information and change their privacy settings. To do this simply log into the Account section of the website and edit your profile.
Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on the Hopsy, Inc. website by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of Hopsy, Inc. Hopsy, Inc. neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on the Hopsy, Inc. website by anyone other than authorized Hopsy, Inc.'s employees acting in their official capacities.
Limitation of Liability
Your use of the Hopsy, Inc. website is at your own risk and you assume full responsibility for all costs associated with all necessary servicing or repair of any equipment you use in connection with your use of the website. Hopsy, Inc. and its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the Hopsy, Inc. website. In no event shall Hopsy, Inc. and/or its suppliers be liable for any indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the Hopsy, Inc. website, the use or performance of the Hopsy, Inc. website, the delay or inability to use the Hopsy, Inc. website, the provision of or failure to provide services, or for any events, information, software, products, services and related graphics obtained through the Hopsy, Inc. website, or otherwise arising out of the use of the Hopsy, Inc. website, whether based on contract, tort, negligence, strict liability or otherwise, even if Hopsy, Inc. or any of its suppliers has been advised of the possibility of damages. If you are dissatisfied with any portion of the Hopsy, Inc. website, or with any of these terms of service, your sole and exclusive remedy is to discontinue using the Hopsy, Inc. website. This sole and exclusive remedy is separate and independent of any other provision that limits Hopsy, Inc.'s liability or your remedies.
Hopsy, Inc. shall be excused from performance under these Terms of Service if Hopsy, Inc. is prevented, forbidden or delayed from performing, or omits to perform, any act or requirement by reason of: (a) any provision of any present or future law or regulation or order of the United States of America, or any state thereof, (b) any act or omission of a third party, or (c) any act of God, emergency condition, war, computer or telecommunications failure or other circumstance beyond the control of Hopsy, Inc.
Hopsy respects the intellectual property rights of others and gives credit when it uses content produced by others. Hopsy expects its users to do the same.
It is Hopsy’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the account or access of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.
You may request permission to use the copyright materials on our website by sending an email to email@example.com
Automatic Renewal Terms
With respect of Hopsy subscriptions subject to automatic renewal, you agree that Hopsy may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Hopsy reasonably could act.
Product Information; Limitation on Quantities
We strive to ensure that the information on the site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which we may correct without liability. We also reserve the right to limit quantities purchased by customers and to revise, suspend, or terminate an event, promotion or product at any time without notice (including after an order has been submitted or acknowledged). We do not guarantee that all products described on our site will be available.
THE SUB® Beer Club The THE SUB® Beer Club subscription includes use of THE SUB®. Hopsy will provide THE SUB® for your use.
If your negligence, abuse or misuse causes damage requiring repair or replacement, you will pay Hopsy all such costs on demand. THE SUB® is, and will at all times be, Hopsy's sole and exclusive property. You may not sell, lease, abandon, or give away THE SUB®. You will at all times operate and maintain THE SUB® in a safe, sanitary and proper manner in accordance with the instructions detailed in THE SUB®’s User Manual.
The Initial Term of THE SUB® Beer Club will start on the date of subscription and will continue for a 6 month period. Upon expiration of the Initial Term, this subscription will continue in effect on a month to month basis until terminated. If you terminate your subscription before the end of the Initial Term, you will be subject to a one time early termination charge to compensate Hopsy for the value of THE SUB® up to $300. Upon expiration or termination of the subscription, you will permit Hopsy to retrieve THE SUB®, which will be in the same condition as received by you, reasonable wear and tear excepted. If you fail to return THE SUB®, you will pay Hopsy the full replacement value.
You assume risk of loss or damage to THE SUB® and you are responsible for all liability resulting from its use. You will pay Hopsy upon demand costs to repair or replace any lost, stolen, damaged or destroyed THE SUB® as determined by Hopsy. You will, to the full extent permitted by law, indemnify, defend and hold harmless Hopsy, its parent, affiliates, officers, directors, employees and agents from any loss, damage, liability, cost, fine or expense, including without limitation, reasonable attorneys' fees, incurred in connection with your subscription. This provision will survive termination or expiration of your subscription.
THE SUB® Hopsy Limited Warranty
How long is THE SUB® Limited Warranty valid?
This Limited Warranty is valid for six (6) months from the original date of purchase of THE SUB®. The original sales receipt is required as proof of purchase. If service work is carried out under Limited Warranty, this will not extend the Limited Warranty period for the appliance, or for the new parts.
What is covered under this Limited Warranty?
The Limited Warranty covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from Hopsy. This Limited Warranty applies to domestic use only. The exceptions are specified under the headline “What is not covered under this Limited Warranty?” Within the Limited Warranty period, the costs to remedy the fault e.g. repairs, parts, labor and travel will be covered, provided that the appliance is accessible for repair without special expenditure. On these conditions the respective local regulations are applicable. Replaced parts become the property of Hopsy. This Limited Warranty is to the benefit of the original purchaser of the product. It is not transferable.
What will Hopsy do to correct the problem?
Hopsy will examine the product and decide, at its sole discretion, if it is covered under this Limited Warranty. If considered covered, Hopsy will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If Hopsy replaces the appliance under the terms of this Limited Warranty, Hopsy will re-install the repaired appliance or install the replacement, if necessary. The operation is covered if the product is easily accessible for repair. If the product is installed in a not standard built-in solution the customer has to make the product accessible before the service visit.
Who will execute the service?
Hopsy will provide the service through its own service operations or authorized service partner network.
What is not covered under this Limited Warranty?
THE SUB® is designed for domestic/home use only. THE SUB® should be used indoors at a room temperature between 54°F and 90°F. The original packaging has been designed to protect the appliance. We recommend that you keep it for future transport. Take THE SUB® out of its packaging, along with the drip tray and the tap handle, and place them on a flat, dry surface that is clean and large enough. Do not install THE SUB® near hot surfaces or in places that are directly exposed to sunlight. To ensure maximum performance, read and follow the instructions for use that accompany your SUB®. Be sure there is a electrical outlet near the appliance. Never use an extension cord. Respect the environment by disposing of the packaging properly. Keep packaging such as large plastic bags out of the reach of children.
Always keep your appliances clean. Use only those cleaning products recommended in the instructions for use. For example, never use abrasive scouring pads as they may scratch or damage surfaces. Read more in the installation and care instructions.
How to reach us if you need service support after buying
If you need service, please read the Installation Instructions and the FAQ section on our website www.hopsy.beer before contacting us. If you need additional help, do not hesitate to contact us at 1-510-922-0353 or email us at firstname.lastname@example.org
Terms of Service Updated: July 21 2016